Repairs
If your property is managed by The Student Living Co, your Property Manager is your first port of call for any maintenance issues. Simply log your repair through PropertyFile using the button below and your Property Manager will pick it up promptly.
If your property is managed directly by your landlord rather than us, please contact them directly to report any repairs.
How to Report Maintenance Through Property File
- Visit the link above to report maintenance jobs to The Student Living Co. through PropertyFile. If you haven’t set up your password yet, click “Sign In” and then “Can’t access your account?”.
- Enter your email address and click “Send Password Reset Email”. You’ll receive an email allowing you to create a password to log into PropertyFile and report maintenance jobs.
- If you don’t receive an email, it may be because the email address you entered isn’t the one we have on file for you. Get in touch and we’ll check your details.
- We’d also recommend downloading the Property File app from their website so you can report maintenance quickly from your phone.
- When reporting an issue, please include as many photos as you can. Clear photo evidence helps us understand the problem and get it resolved much faster.
Tenants
Renting through The Student Living Co. means more than just having somewhere to live. We work hard to make the whole experience straightforward, from your first enquiry through to the end of your tenancy, and we’re always on hand if something needs sorting.
Everything is handled online. Applications, referencing, tenancy agreements and renewals are all completed digitally, so there’s no unnecessary back and forth or trips to the office. The only time you’ll need to come in is to collect your keys on move-in day.
All of your documents are sent to you ahead of time so you can read through them properly and understand exactly what you’re signing up to. No last-minute surprises.
Emergency Out-of-Hours Assistance
Emergencies don’t keep office hours, and neither do we. If something urgent happens at your property outside of normal working hours, here’s what to do.
What counts as an emergency?
An emergency is anything that poses an immediate risk to your health, safety, or the structure of the property. This includes gas leaks, total loss of power, significant water leaks or flooding, complete loss of heating or hot water in cold weather, and security breaches such as a broken door or window.
Routine maintenance issues, such as a dripping tap or a faulty appliance, are not emergencies and should be reported through our online portal, Property File, during normal hours.
- Gas Leaks: The smell of gas or suspicion of a gas leak should be treated as an emergency. Leave the property immediately and contact Cadent immediately, 0800 111 999.
- Electrical Failures: If you have loss of power, check with your utility provider and/or neighbours to determine if there has been a power cut, also, check your fuse board to ensure nothing has tripped the electrics. Total loss of power or sparking outlets can indicate a serious electrical issue. Turn off the main switch and contact us immediately.
- Water Leaks or Flooding: Significant water leaks, burst pipes, or flooding can cause extensive damage to the property and belongings. Shut off the water supply if possible and inform us immediately.
- Heating or Hot Water Failure: A complete loss of heating or hot water during cold weather is considered an emergency, particularly for households with elderly residents, young children, or medical vulnerabilities.
- Security Threats: Broken doors or windows compromising the security of the property should be addressed urgently.
- Carbon monoxide alarm sounding? Do not ignore it. Leave the property immediately, get fresh air, and call 999 if anyone feels unwell. Do not re-enter until the property has been checked by a qualified engineer. Call the Gas Emergency line on 0800 111 999 for advice.
- Roof or ceiling damage
Sudden ceiling collapse or significant roof damage after a storm poses an immediate structural risk. Vacate the affected area and contact us straight away.
How to Reach Us
In the event of an emergency, contact the office in working hours, if outside of these please contact our dedicated emergency contractors first, if they are not available, you should contact your own, please note, only reasonable costs will be considered for reimbursement. Our experienced out of hours contractors are available 24/7 to assist you promptly.
Plumbing: 0330 043 6456
Plumbing: 07793 652431
Electrical: 07983 399246
Electrician: 07732 496506
Non-Emergency Maintenance Requests
For anything that isn’t urgent, please log your request through Property File, our online maintenance portal. Our team will pick it up during normal working hours and keep you updated on progress. If you’re unsure whether something is urgent or not, call the office and we’ll advise you.
